Accessibility

Customer Service

Enbridge Inc. is committed to providing accessible services to its customers. Enbridge Inc. strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

For more information, please see our Customer Service Policy for Providing Goods and Services to People with Disabilities.

Customer Feedback

We welcome your feedback about the manner in which we provide goods and services to people with disabilities. You can provide your comments by mail, email, telephone or by filling out this Customer Feedback Form . Feedback may be directed to the Customer Ombudsman at:

P.O. Box 650
Scarborough,
Ontario
M1K 5E3

Email: ombudsman@enbridge.com
Telephone: 416-495-6155
Toll Free: 1-866-817-6836
Bell Relay: 1-800-855-0511
Fax: 416-495-5021

Request for Documents

Some of our services are covered by the Accessibility for Ontarians with Disabilities Act, which requires that certain documents are made available in various accessible formats. Please contact the Customer Ombudsman to request these documents or for more information.

Integrated Accessibility Standards

Enbridge Inc. is committed to working towards a barrier free workplace and increasing accessibility for persons with disabilities in the areas of information and communication, and employment. Pursuant to the Accessibility for Ontarians with Disabilities Act, Enbridge Inc. also has an Integrated Accessibility Standards Policy  and a Multi-Year Accessibility Plan; these outline its overall strategy to meet Accessibility for Ontarians with Disabilities Act requirements, including requirements under the related Integrated Accessibility Standards Regulation.

Three-Year Accessibility Plan

At Enbridge, we recognize that accessibility is an ongoing and central element of being an inclusive organization. This plan responds to our responsibilities under the Accessible Canada Act and is a part of the continuous improvement of our accessibility efforts.

Click here to see our three-year accessibility plan.

For an update on our ongoing efforts, read our 2024 Progress Report.