Current suppliers: Tools and resources

At Enbridge, our goal is to be a first-choice energy delivery company in North America and beyond—for customers, communities, employees and other key stakeholders.

Our suppliers are part of making that vision a reality, and we are committed to providing our suppliers with the appropriate tools and resources necessary to help us achieve that vision while demonstrating our core values of safety, integrity, respect, inclusion and high performance.

Note to Enbridge Gas Ohio (formerly The East Ohio Gas Company) suppliers

Effective March 7, 2024, Enbridge acquired The East Ohio Gas Company, which now conducts business as Enbridge Gas Ohio. Click here to access instructions for suppliers of goods and services to Enbridge Gas Ohio.

Note to Enbridge Gas Utah, Enbridge Gas Wyoming, and Enbridge Gas Idaho (formerly Questar Gas Company) suppliers

Effective June 1, 2024, Enbridge acquired Questar Gas Company, which now conducts business as Enbridge Gas Utah, Enbridge Gas Wyoming, and Enbridge Gas Idaho. Click here to access instructions for suppliers of goods and services to Enbridge Gas Utah, Enbridge Gas Wyoming, and Enbridge Gas Idaho.

Note to Wexpro Company suppliers

Effective June 1, 2024, Enbridge acquired Wexpro Company, which now conducts business as Wexpro Company. Click here to access instructions for suppliers of goods and services to Wexpro Company.

Purchase order information

Purchase Order Acknowledgement: Learning Guide

Supplier Code of Conduct (PDF)

Supplier qualifications

Third-party information security guidelines: Supplier information

Payment terms: Enbridge standard payment terms are net 60 days from the date the invoice is received by Accounts Payable unless otherwise legislated or agreed to upon within a contract when permissible per applicable law.

Supplier invoicing

How we view and record your invoice

Enbridge uses technology to record and process your invoices. When you email your invoice to us, we use image character recognition software to import your invoice information into our financial system for processing.

Understanding our invoice requirements

It is your responsibility to submit an invoice with the required information. Help us to help you avoid invoice rejection or processing delay. Any exception to these requirements will result in invoice rejection and/or delayed payment as well as additional communication and coordination between our organizations.

Invoice acceptance, rejection and processing delays

When the required invoice data in your single PDF attachment is present and valid, your invoice will proceed to subsequent processing steps. Note that our software does not acknowledge any information in the body of your email; only that contained within the single PDF attachment.

When the required invoice data is absent, we will reject your invoice. It will not be processed for payment and a rejection reason notification will be provided via email to the same email address that submitted the invoice. When rejected, you will need to update your invoice with the missing data and resubmit it. Once received, we perform the requirements check again. We will consider your invoice for further processing only when it contains the required and valid data.

Invoice requirements and instructions

Click on this link to visit our supplier invoice requirements and instructions webpage and follow our three-step process.

Quick Tip: Avoid these 3 common invoice rejections and processing delays

Purchase Order (PO) information and invoice information are mismatched.

Bill To: Invoice is billed to an entity different from the Enbridge legal entity identified in the PO
PO Line Item #: Invoice does not specify the PO line item #(s) for each invoice line item
PO not valid: PO # provided by you is invalid for this invoice

Bill To on the invoice is missing a full legal entity name. It has been cut short or abbreviated.

For Non-PO invoices, Enbridge Invoice Coder name (formerly known as Business Contact name) is missing or invalid.

The portal provides complete invoice status on invoices.
Due to system limitations, not all invoices for Enbridge Gas Inc. are included in this portal. If you are not able to find your Enbridge Gas Inc invoice in the portal, please contact the AP Helpdesk for invoice status.
Full list of Enbridge entities included in this portal is available on the portal landing page.

Accounts Payable Helpdesk:

Upcoming changes begin Nov. 1, 2024.

The email addresses AP-inquiries@enbridge.com will no longer be used for submitting inquiries to AP.
Instead, all correspondence with AP must be submitted through Enbridge ServiceNow (link below).

Click here to access Enbridge ServiceNow

*Your submitted inquiry will create a “case” with AP. Case number format is CSxxxxxxx.

Instructions on accessing Enbridge ServiceNow

The Enbridge ServiceNow platform allows you to:

Submit new cases to AP
Track all of your submitted cases
View the status of your submitted cases
Make additional comments or follow up on your open cases

Escalations:

If you need to escalate a case for business reasons, call the AP Helpdesk at 1-855-252-1066.
Make sure to provide your case number to the call center agent.